Frequently Asked Questions

Frequently Asked Questions

Answers to students’ frequently asked questions are provided here for easy reference.

Updates to this document will be done in view of developments in government regulations and University policy guidelines, or as new questions are raised by students during meetings held with them.

Important Dates to Remember

Help Desk

Higher Years Enrollment

July 20-30, 2020

August 3-7, 2020 (for those still enrolled for Special Term, A.Y. 2019-2020)

Start of A.Y. 2020-2021

August 13, 2020

To ensure the safety of its staff, the University observes a blended work arrangement. It is therefore advisable to send e-mails instead of inquiring by phone. Please include the student’s / applicant’s number and program in the e-mail subject line.

For other concerns, contact the college/faculty/school under which your academic programs are offered.

On Financial Concerns and Scholarships

On Online Enrollment

On Enrollment of Higher Years

On Financial Concerns

Yes. The University has taken the following initiatives as part of its measures to help students:

  • To credit the reservation fee as down payment to enroll;
  • To allow a very minimal fee as down payment;
  • To reduce by 20-50% and/or remove some line items in its Other Fees and Miscellaneous Fees;
  • To modify the available installment payment options from the usual 2 installments to the current monthly or 4-installment scheme;
  • To ensure that there are no interest charges on the installment payment schemes;
  • To extend until December 2020, without any interest, the payment period of the outstanding balances for 2nd term AY 2019-2020;
  • To extend until the end of December 2020 all scholarships granted in the 2nd term of AY 2019-2020;
  • To enable online applications for available scholarships and process them earlier than usual;
  • To encourage alumni support to provide additional financial assistance to students of corresponding colleges/faculties.

Tuition fees go to the salaries and benefits of employees. Whether classes are held onsite or offsite, the academic staff and support staff continue to work to ensure the delivery of University services.

The energy fee is for the maintenance of air-conditioning units and other equipment in the University.

The energy fee, already reduced by 50%, will again be reviewed at the end of the term in case there is completely no face-to-face class held.

The amount to be refunded shall be on a per-student-basis as students paid either in full or installment basis.

Percentages of fees to be refunded are also still being reviewed as Other Fees vary per program and per year level.

The Accounting Department humbly asks for patience and understanding as its operations are currently constrained by quarantine guidelines pertaining to the age and at-risk conditions of personnel. Hence:

  • The refunds of undergraduate students can be credited as part of their payment for the 1st term, AY 2020-2021.
  • The refunds of graduating students will be automatically processed and released starting August 2020. In extreme cases, however, request for earlier refunds may be submitted to the Office of the Vice-Rector for Finance by e-mail through treasury_inquiry@ust.edu.ph.

Details of the procedure for refunds will be posted by the end of June 2020.

After the adjustment of fees for 2nd term, A.Y. 2019-2020 has been posted, students with remaining balance can get their credentials by paying the full amount of balance through any Metrobank or BPI branch.

Yes, as long as previous payments exceed the required fees.

Yes, refund shall be granted provided the total payments made, plus the amount of the voucher, exceed the total fees for the term.

Yes, a refund can be processed if the student has already paid in full prior to receiving the voucher.

Scholarships granted by the University will be extended until the end of 1st Term of A.Y. 2020-21.

Students with K-12 vouchers need to pay first and refund later.

On Online Enrollment

No, the reservation fee that was paid previously can already serve as down payment.

Any down payment made by those who already paid their reservation fees will be deducted from the outstanding balance of the student.

Qualified applicants who were not able to pay the reservation can just pay the down payment according to the amount posted in https://myuste.ust.edu.ph.

Enrollees can presently go to any BPI or Metrobank branch for payment of fees. They may also use the mobile and internet banking facilities of these banks.

The excess payment shall either be refunded or credited in the succeeding term.

  • Students may check their portal again after 2-3 banking days upon enrollment. A message that the STUDENT IS OFFICIALLY ENROLLED will be reflected on the student’s portal.
  • A confirmation email will be sent to students about their successful online enrollment a day after payment. However, payments made after cut-off time or late for clearing checks and mobile/internet banking are not yet included and will have to wait for another day.
  • Enrollees can call the Student Accounts Section (SAS) at 8786-1611 local 8288, 8468, 8466, 8467 for inquiries.

For payment errors, enrollees may do any of the following:

  • Kindly email Ms. Daisy Gonzales via treasury_inquiry@ust.edu.ph and make sure to attach clear copy of payment slip.
  • Call the following numbers: 8786-1611 (local 8217) or 8731-4322.

On Enrollment of Higher Years

Submit the scanned copy of the proof of payment and other details such as name of bank and date of payment to your Program Chair and wait for feedback.

 

Note:

Non-inclusion of name in the official list of enrolled students happens to:

  1. Those who paid full / partial fees before or after the scheduled enrollment dates;
  2. Those who did not undergo online assessment in the myUSTe student portal during the enrollment period but instead paid the full/partial fees immediately;
  3. Those whose payment is less than the set amount for enrollment based on the assessment; and
  4. Those whose payments were settled via unidentified payment platforms. Please settle your accounts, therefore, only through the official bank partners of the University: BPI and Metrobank.

Proceed with the following:

  1. Advising by the Academic Unit;
  2. Online assessment via the myUSTe student portal;
  3. Enrollment via bank payment.

 

Note: after 2-3 working days, you should receive an email confirmation from UST to confirm successful payment. A notification, “Record shows that you are officially enrolled for (Term and Academic Year),” shall appear in the Online Assessment page of your myUSTe student portal.

Proceed with your enrollment according to the procedure corresponding to the group where you belong:

Group 1: (enrolling a petitioned class only)

After advising by the Program Chair, follow the regular schedule of enrollment.

Note: E-mail confirmation will be received after 2-3 working days.

 

Group 2 (enrolling the advised courses but later applying for additional course/s)

After advising by the Program Chair, follow the regular schedule of enrollment.

Note:

  1. E-mail confirmation is received after 2-3 working days for the advised courses.

There would be no confirmation of payment for the additional courses. In lieu of the email confirmation, student should check the myUSTe portal. The petitioned course must appear in the list of enrolled courses.

Verify with the Student Accounts Section of the Accounting Department (USTaccounting_SAS@yahoo.com), and be ready with the proof of payment details.

There is no need to accomplish the online assessment. Simply follow the procedure posted in the announcement page of the myUSTe student portal on “Processing of c/o Salary Form.”

 

Note:

The Educational Assistance Program Form is for the exclusive use of the children of UST employees. USTH employees shall accomplish a different form for this purpose.

Once downpayment/enrollment fee is settled, payment will be processed the next working day by the Treasury Department, to activate the sending of confirmation of payment via email after 2-3 working days.

Proceed with the following:

  1. do online PDS and assessment;
  2. follow separate procedure for processing of renewal/extension of Scholarship Application. Check the UST – Office for Student Affairs Facebook page for details;
  3. proceed with bank payment, if applicable.

 

Note: For the SHS Grade 12 Santo Tomas scholars and the Medicine and Surgery Santo Tomas and Anargyrol scholars, send a message to ustosa.scholarship2020@gmail.com.

For San Martin Scholarship, direct your inquiry to the Office of the Dean/Principal for the submission of requirements.

 

Note: For Medicine and Surgery Santo Tomas and Anargyrol scholarship, send message to ustosa.scholarship2020@gmail.com.

 

For other updates and announcements, visit the UST – Office for Student Affairs Facebook page.

 

Note: Scholarship call-outs from the Security Bank Foundation and BPI Foundation Pagpugay Scholarship Fund are also available.

  1. Inform the Dean/Director of your current program.
  2. Submit the following to the Dean of the college/faculty where the academic program you wish to shift to belongs:
    1. letter of intent
    2. scholastic record, and
    3. certificate of good moral character (CGMC) issued by the Deans of your current program, in coordination with the college/faculty SWDC.
  3. Wait for a notification of acceptance/non-acceptance;
  4. Once accepted and advised, proceed to do online assessment and payment.

On the Institutional Continuity Plan

On Electronic Devices and Internet Connectivity

On Health and Quarantine-Related Concerns

On the Institutional Continuity Plan

The rationale is to be able to continue the term through remote teaching and learning while at the same time considering everyone’s health and safety as a priority.

Students WHO CAN participate in the teaching-learning activities will still be able to complete their courses this term, as scheduled.

Students WHO CANNOT participate in the teaching-learning activities (due to family concerns, connectivity problems, health, volunteer work, etc. ) can focus on their other pressing concerns and instead complete their academic requirements until December 2020.

Graduating students can complete their program requirements on time and process official documents, even minus Commencement Exercises or Moving-up Ceremonies, in order to:

  • Proceed to the next level of education, as applicable;
  • Apply for licensure examinations;
  • Seek employment.

They require major adjustments and may cause new inconveniences on the part of all University stakeholders.

The University does not want students to suffer  considerable or undue delay in their course/program completion. It wants to ensure that students can:

  • Proceed to the next level of education, as applicable;
  • Apply for licensure examinations;
  • Seek employment.

On Electronic Devices and Internet Connectivity

  • Inform immediately the course facilitators, program chairs, academic officials through whatever available means (text, help of classmates/friends, etc.) to get proper advice.
  • Be alert for official announcement regarding a possible “friendly” internet package that can be made available to students, through UST’s partnership with telecommunication companies.
  • Inform immediately the course facilitators, program chairs, academic officials through whatever available means (text, help of classmates/friends, etc.) to get proper advice and to explore other options. For example, the use of mobile devices can be maximized, as applicable.
  • Accomplish only the requirements that can be done. Completion of course requirements is allowed until December 2020.
  • Check where the problem lies through the following:

1.downforeveryoneorjustme.com

2.status.blackboard.com

Below are some suggestions:

1.Students can coordinate with household members to ensure dedicated time for internet use during the exam period.

2.Ensure that other apps are closed.

3.Turn off Wi-Fi connection in other gadgets.

4.Prior to date of exams, trial wi-fi signal inside the house to identify spots with strong connectivity.

Immediately report the matter to the course facilitators; however, remember that students are expected to have familiarized themselves with the existing college/faculty protocols prior to the scheduled examinations.

On Health and Quarantine-Related Concerns

  • We abide by all national and local government quarantine guidelines.
  • We ensure dissemination of relevant information from health experts.
  • We explore ways to make academic requirements reasonable and manageable.
  • We use feedback mechanisms to monitor stakeholders’ conditions.
  • We maintain, in whatever way possible, continuous access to the University’s usual support services.
  • Students may contact their respective guidance counselors through their official UST email address (name@ust.edu.ph).
  • The Counseling and Career Center (CCC) continues to deliver online support services.

On Batch 2020 Graduates

On Internship, On-the-Job Training and Practicum

On Special Term 2020

On Batch 2020 Graduates

Yes, but their definite schedules cannot be determined yet at the moment. While there are initial plans to set them, at the earliest, in December 2020, dates may still change as all University activities are subject to national quarantine regulations.

They can be declared graduates as of May 2020. They should, however, ensure that they also process the correction of their grades, following usual university procedure, before the end of December 2020.

Yes, diplomas and transcripts of records may be released as long as students have fulfilled the program requirements and have been given clearance by the University.

The student will not be able to apply for the Board Examinations and will have to wait for its next schedule. Graduating students are thus strongly encouraged to complete all the requirements in order to be declared as graduates and hence, be eligible for the board examinations.

On Internship, On-the-Job Training and Practicum

Yes. As mandated by CHED, academic officials and course facilitators have instead come up with alternative learning activities.

No, as long as students comply with, and meet the standards of, the alternative learning activities required by their programs. Students must keep a portfolio of their outputs as supplemental documents. Meanwhile, academic units can issue additional certifications, upon request.

On Special Term 2020

Yes, but all course offerings shall be delivered by online learning.

Special Term offerings shall be limited to those that are:

  1. Part of the regular course offerings of the curriculum;
  2. Petitioned by graduating students;
  3. Petitioned by those with previous deficiencies who need them as pre-requisites for the 1st term;
  4. Graduate level courses.

The matter is still being carefully studied. As per OVRAA guideline, it is the responsibility of an academic unit to review and decide on the feasibility of offering alternative requirements for a program’s Laboratory Courses.

On Online Classes for the Remainder of the Second Term, A.Y. 2019-2020

On Requirements and Grades for the Second Term, A.Y. 2019-2020

On Audit Classes

On Online Classes for the Remainder of the Second Term

Online classes are delivered via two modes: synchronous (live, real-time) or asynchronous (self-paced). Self-paced learning, however, is highly preferred in view of acknowledged problems on internet connectivity.

Weekly class expectations collated and released by academic unit officials and faculty members are mere study guides or suggested study plans to help students pace their learning activities.

While Blackboard/UST Cloud Campus is the preferred platform for UST’s online teaching and learning, flexibility is also given to faculty members who may have to explore other possible means to communicate with their students. Particular to this 2nd term, what is most important is that faculty members are able to reach out to students, deliver instruction, and conduct assessment.

Measures to better equip the faculty for online learning in the succeeding terms are in the pipeline.

Explore creative solutions, like seeking help from classmates and friends who can share their notes and materials; check the library’s available online resources; or discuss with professors other options to comply with requirements.

No student is supposed to get a failing grade this 2nd term; hence, the worst case scenario is to complete the requirements before the end of December 2020. Health (and safety) should come first.

No more online ROTC classes will be delivered since required topics had been covered. The basis for the final grade is the cadets’ recorded attendance and performance during the 8-Sunday trainings. A special online examination will be given to enrolled regular cadets who have recorded 4 or more excused or unexcused absences.

Other details are in the ROTC advisory released to the academic unit heads.

Online activities/requirements are provided according to three groups of students:

     (1) with no fieldwork;

     (2) with 1 fieldwork;

     (3) with 2 fieldworks.

Other details are in the NSTP CWTS/LTS advisory released to the academic unit heads.

Online activities and assessments are based on the type of PE class that students are enrolled in.

The (a) summary of class expectations and (b) revised grading system have been released to all academic unit heads.

On Requirements and Grades for the Second Term

  • No student will be given a failing grade this 2nd term, AY 2019-20.
  • A grade of In Progress (INP), if needed, can be initially given to students to allow them enough navigational space in completing course requirements until December 2020.
  • Policies on probation and debarment, clearing of INC incurred in the 1st term, AY 2019-20, and penalties on maximum residency shall be waived for the current term.

Students may provide feedback to the course facilitators, the department chairs, or the academic unit heads. The revised course plans and requirements are supposed to have been reviewed by the respective academic officials.

No student will get a failing mark this 2nd term, AY 2019-20. Students will instead be given an INP (In Progress) and will be allowed to comply with the requirements until December 2020.

INP stands for “In Progress” and is the grade temporarily given to students who:

  • Did not complete the course requirements due to various reasons;
  • Completed the submissions but did not meet the expected quality standards.
  • A student will be allowed to meet the requirements of the course until December 2020.
  • There is no need to re-enroll the course or pay any additional fee.
  • An INP in a pre-requisite course will not prevent the student from enrolling in succeeding courses this 1st term, AY 2020-21.
  • After December 2020, any remaining INP becomes a WP (Dropped), requiring re-enrolment and payment.
  • A WP in a prerequisite course prevents enrollment in succeeding courses.

No. The student gets a grade according to the quality of the output submitted.

Yes, but this may not be a good option. Students are encouraged to continue with their online learning as long as conditions still allow it. They should not hesitate to ask for assistance from their course facilitators, department chairs, or deans.

Yes, but students are advised against it because:

  • Why give up immediately when the period to complete the requirements is extended to December 2020?
  • The worst scenario for a student is to get a WP (dropped) if requirements are not met within the allowable period.

Yes, provided it has not been forwarded to, and processed by, the Office of the Registrar. Make sure to communicate immediately with the Dean’s / Director’s Office.

No, because certain conditions (refer to INP FAQs) warrant an INP grade.

It means that students who earn the following grades pass:

  • 1.75 and above for PhD level courses;
  • 2.00 and above for MS/MA level courses.

The student is given until December 2020 to clear an INC grade; otherwise, a student gets a grade of 5.0 (Failed), or its equivalent for the graduate level.

On Audit Classes

Audit classes are intended to:

  • Enhance both content coverage and course outcomes development;
  • Address possible gaps in content and skills due to limitations caused by remote learning;
  • Ensure students’ readiness for succeeding courses in terms of entry-level outcomes.

No, nor are they required to pay for them. But why miss classes that are obviously helpful and conveniently free?

No. Academic units will determine what audit classes are necessary and will implement them as soon as able, according to prevailing health and safety guidelines.

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